Shipping Policy

1. Shipping Coverage

• We currently ship only within India.

• International shipping is not available at this time.

2. Processing Time

• Orders are processed within 2–3 business days after payment confirmation.

• During peak seasons or unforeseen circumstances, processing may take slightly longer.

(All orders are shipped on weekends to ensure careful handling and attention to every detail. This allows us to prepare your fragrance with care, maintain the integrity of the packaging, and ensure it reaches you in perfect condition, reflecting the thoughtfulness behind the Maceration experience.)

3. Delivery Time

• Standard delivery takes 5–8 business days, depending on location.

• Metro cities may receive orders earlier, while remote areas may take longer.

• Delivery timelines are indicative only and delays caused by courier partners, weather, or external factors will not be considered grounds for cancellation or refund.

4. Shipping Charges

• Free delivery on all orders above ₹1599.

• For orders below ₹1599, a standard shipping fee will be applied at checkout.

5. Order Tracking

• Once shipped, customers will receive a tracking ID via email/SMS to monitor their shipment.

6. Undeliverable Orders

• If a package is returned due to an incorrect address, refusal to accept, or failed delivery attempts, the customer will bear the re-shipping charges.

• If the customer chooses not to re-ship, a refund will be issued after deducting the actual shipping and handling costs incurred.